Knowledge share from Ruptela
Knowledge articles for external customer use.
150 articles
Tracking devices
Knowledge articles related to tracking devices
Accessories
Knowledge articles related to accessories connection and device configuration
- How to Decode IO398 Bitmap ParameterThis article explains how the IO398 CAN door status bitmap parameter works, how individual door status values are encoded, and how to decode them step by step.
- How to troubleshoot issues related to transmitting speed data to the serverThis article explains how to troubleshoot issues related to transmitting speed data to the server.
- Coords command response: GPS is not availableA device may experience problems obtaining a GPS fix. In some cases, no data is registered, resulting in GPS being unavailable.
- Digital Output (DOUT) activation via pulse commandIn some cases, a DOUT must be activated gradually, cycling instead of switching immediately to the active state (0). This method is often used for engine cut‑off while the vehicle…
- How to make custom ignition changes via SMS commandsCustom ignition is one of the core modules in device configuration. It controls engine detection and, therefore, influences many processes within the device logic. Configuring via SMS is difficult since…
- What information do I need to diagnose intermittent server communication issuesIntermittent server communication issues may occur. Accurate diagnosis is the first step, and the information gathered is crucial to analyze behavior and identify patterns for a solution.
- How to Configure and Troubleshoot Jamming DetectionThe jamming detection feature makes it possible to identify active interference attempts in cellular communication through signal blocking devices. This tool is essential for responding quickly to potential sabotage attempts…
- How to Select the Correct Firmware File for a DeviceEnsuring the firmware (FW) file is up to date provides access to new functionalities and resolves bugs or malfunctions present in older versions. For this reason, it is essential to…
- How to Display CAN Fuel Level in the TT2 Fuel ModuleHow to configure the CAN fuel level parameter and Fuel Tank Report settings in LCM to display fuel level data from vehicle CANbus in the TT2 Fuel module.
- Company Card Not Visible in TT2 (Tachograph App Troubleshooting)Troubleshooting guide for when the company card is connected but not displayed in TrustTrack2.
- Input Trigger - Identify IO Parameter TriggersExplains what the Input trigger parameter is, how to find it in Raw data, and how to identify which IO parameter triggered a record.
- How to Create a Virtual TrailerStep-by-step guide on creating virtual trailer objects in TrustTrack using beacons or temperature sensors instead of dedicated tracking devices.
- Ontrack application. New user creation.
- How to create a night driving violation alert?
- How to enable geofencing?
- SMS and Object reports in TT2 admin panel (Clients only)
- TrustTrack app does not update vehicle status
- Working time
- Mileage sources for TT2
- How to get access to Service Provider admin panel (sp-admin.ruptela.com)
- How to set up a power supply disconnection alert?
- Journey app (external)
- Settings for "Fuel tank report" module
- Enabled inputs in object settings are not shown in TT2
- How to change object template
- Incorrect/not precise house numbers on TT2 Trips history module
- Inspection report (external)
- Trips report Limitations
- EV energy consumption in TT2
- Troubleshooting of Fuel tank report module
- API requests troubleshooting
- Trips report and history module - first trip stop duration differences
- Difference between Driving times module and Driver's working time report
- TT Tachograph download - status "waiting to retry" How long it takes until an error is received?
- Drivers' restpoints in Routing&Tasking
- How to use the <Trip detection> feature in TT2
- How to update/check status of Extender for HCV5 Lite/Pro5 Lite devices?
- Tachograph troubleshooting - Download stays at Pending state
- Trust Track Maintenance module notifications and email messagesDescription: How notification emails about the scheduled maintenance task are sent, and how many emails the client will receive.
- DispoplanDispoplan module review
- Time table report is empty
- SENT-GEO email notifications
- How to Correct MileageStep-by-step guide covering four methods to correct mileage: Advanced Configurator, SMS command, Vehicle details in TrustTrack2, and Calculated inputs in LCM.
- How to Create a Vehicle Position Sharing Link in a Specific LanguageStep-by-step guide for changing the system display language and generating a vehicle position sharing link for clients.
- Custom Formulas for Calculated Inputs in Object SettingsHow to use the Custom function to write custom formulas with up to two parameters in the calculated inputs section of Object settings.
- How to Use User Roles in TT2 AdminLearn how to create and assign User Roles in TT2 Admin to control which TrustTrack modules are visible to specific web users.
- Time Idling EventHow to configure the idling event on Ruptela devices and set up notifications in TrustTrack for prolonged idling during working time.
- Configuration of Inputs in Object SettingsHow to use the available input functions (P1, Linear, P1+P2, Linear++, and Custom) to recalculate raw device values into standard units in Object settings.
- Driver Detection OptionsThis article explains the available driver detection methods in TrustTrack, how to configure them in Locator Control Manager (LCM), and how to set up each detection type.
- How to Create an Object in LCMStep-by-step guide on creating a single object in LCM, including prerequisites, compulsory fields, and troubleshooting common errors.
- How to Modify Multiple Object Settings at Once in LCM (Change Attributes)Step-by-step guide on using the Change Attributes feature in LCM to bulk-modify settings for multiple objects at once.
Hardware Solutions
Documentation regarding HW solutions that Ruptela provides (accessory connection and configuration, custom configuration of uses cases etc.).
- How to modify device configuration by SMS (setcfg and setioparam SMS commands)Learn how to change a device's configuration remotely using the setcfg and setioparam SMS commands in Advanced Configurator.
- Basic troubleshooting via SMS
- How to configure device to get buzzer ON when ignition is ON or OFF until driver registers
- How to disable the new eco drive
- How to get terminal logs locally
- Requirements for the successful download of the tachograph files
- Determination of the used subgroup for configuration using sms lcvselect (LCV auto selection)
- How to improve GNSS acquisition and accuracy
- Tachograph screen stays illuminated when ignition is off after connecting device
- How to update the BT module FW (BT stopped working after remote device FW update)
- CAN/OBD error values when Ignition is OFF
- Troubleshooting devices with high data consumption
- Pinout differences between HCV5/PRO5 and HCV5/PRO5 Lite family
- How to troubleshoot the EasyCAN accesory
- How to reset/delete CANbus values on previously used device
- Troubleshooting New Devices Not Showing on Tracking Platform
- IO 117 – Total Driving Time explanation
- Smart Tachograph Version 2 support
- GNSS state 6 – disabled meaning
- How to change the order of records
- How to update DIN working time hours via SMS
- Tachograph troubleshooting - Client checklist template
- How to identify device Cellular Network Type
- TCO, TCO_CAN, and CAN Parameter Source PrioritiesThis article explains how Ruptela devices priorities tachograph data sources for the TCO, TCO_CAN, and CAN parameter groups.
- How to Decode IO93 OBD DTC and MILThis Knowledge article will help to understand how the IO 93 OBD DTC and MIL work and how it is possible to decode it.
- How to troubleshoot short or intermittent trips displayed on the serverAt times, the trajectory of a vehicle or asset may appear interrupted or fragmented, creating gaps throughout trips. In the following article, we will analyze the possible causes and outline…
SW
Knowledge artikles telated to SW's