Knowledge share from Ruptela
Knowledge articles for external customer use.
135 articles
Tracking devices
Knowledge articles related to tracking devices
Accessories
Knowledge articles related to accessories connection and device configuration
How to Display CAN Fuel Level in the TT2 Fuel ModuleHow to configure the CAN fuel level parameter and Fuel Tank Report settings in LCM to display fuel level data from vehicle CANbus in the TT2 Fuel module.
Company Card Not Visible in TT2 (Tachograph App Troubleshooting)Troubleshooting guide for when the company card is connected but not displayed in TrustTrack2.
Input Trigger - Identify IO Parameter TriggersExplains what the Input trigger parameter is, how to find it in Raw data, and how to identify which IO parameter triggered a record.
How to Create a Virtual TrailerStep-by-step guide on creating virtual trailer objects in TrustTrack using beacons or temperature sensors instead of dedicated tracking devices.
Ontrack application. New user creation.
How to create a night driving violation alert?
How to enable geofencing?
SMS and Object reports in TT2 admin panel (Clients only)
TrustTrack app does not update vehicle status
Working time
Mileage sources for TT2
How to get access to Service Provider admin panel (sp-admin.ruptela.com)
How to set up a power supply disconnection alert?
Journey app (external)
Settings for "Fuel tank report" module
Enabled inputs in object settings are not shown in TT2
How to change object template
Incorrect/not precise house numbers on TT2 Trips history module
Inspection report (external)
Trips report Limitations
EV energy consumption in TT2
Troubleshooting of Fuel tank report module
API requests troubleshooting
Trips report and history module - first trip stop duration differences
Difference between Driving times module and Driver's working time report
TT Tachograph download - status "waiting to retry" How long it takes until an error is received?
Drivers' restpoints in Routing&Tasking
How to use the <Trip detection> feature in TT2
How to update/check status of Extender for HCV5 Lite/Pro5 Lite devices?
Tachograph troubleshooting - Download stays at Pending state
Trust Track Maintenance module notifications and email messagesDescription: How notification emails about the scheduled maintenance task are sent, and how many emails the client will receive.
DispoplanDispoplan module review
Time table report is empty
SENT-GEO email notifications
How to Correct MileageStep-by-step guide covering four methods to correct mileage: Advanced Configurator, SMS command, Vehicle details in TrustTrack2, and Calculated inputs in LCM.
How to Create a Vehicle Position Sharing Link in a Specific LanguageStep-by-step guide for changing the system display language and generating a vehicle position sharing link for clients.
Custom Formulas for Calculated Inputs in Object SettingsHow to use the Custom function to write custom formulas with up to two parameters in the calculated inputs section of Object settings.
How to Use User Roles in TT2 AdminLearn how to create and assign User Roles in TT2 Admin to control which TrustTrack modules are visible to specific web users.
Time Idling EventHow to configure the idling event on Ruptela devices and set up notifications in TrustTrack for prolonged idling during working time.
Configuration of Inputs in Object SettingsHow to use the available input functions (P1, Linear, P1+P2, Linear++, and Custom) to recalculate raw device values into standard units in Object settings.
Driver Detection OptionsThis article explains the available driver detection methods in TrustTrack, how to configure them in Locator Control Manager (LCM), and how to set up each detection type.
How to Create an Object in LCMStep-by-step guide on creating a single object in LCM, including prerequisites, compulsory fields, and troubleshooting common errors.
How to Modify Multiple Object Settings at Once in LCM (Change Attributes)Step-by-step guide on using the Change Attributes feature in LCM to bulk-modify settings for multiple objects at once.
Hardware Solutions
Documentation regarding HW solutions that Ruptela provides (accessory connection and configuration, custom configuration of uses cases etc.).
Basic troubleshooting via SMS
How to configure device to get buzzer ON when ignition is ON or OFF until driver registers
How to disable the new eco drive
How to get terminal logs locally
Requirements for the successful download of the tachograph files
Determination of the used subgroup for configuration using sms lcvselect (LCV auto selection)
How to improve GNSS acquisition and accuracy
Tachograph screen stays illuminated when ignition is off after connecting device
How to modify device configuration by SMS (setcfg command)
How to update the BT module FW (BT stopped working after remote device FW update)
CAN/OBD error values when Ignition is OFF
Troubleshooting devices with high data consumption
Pinout differences between HCV5/PRO5 and HCV5/PRO5 Lite family
How to troubleshoot the EasyCAN accesory
How to reset/delete CANbus values on previously used device
Troubleshooting New Devices Not Showing on Tracking Platform
IO 117 – Total Driving Time explanation
Smart Tachograph Version 2 support
GNSS state 6 – disabled meaning
How to change the order of records
How to update DIN working time hours via SMS
Tachograph troubleshooting - Client checklist template
How to identify device Cellular Network Type
TCO, TCO_CAN, and CAN Parameter Source PrioritiesThis article explains how Ruptela devices priorities tachograph data sources for the TCO, TCO_CAN, and CAN parameter groups.
How to Decode IO93 OBD DTC and MILThis Knowledge article will help to understand how the IO 93 OBD DTC and MIL work and how it is possible to decode it.
SW
Knowledge artikles telated to SW's