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Knowledge share from Ruptela
Knowledge article for external customer use.
133 articles
Tracking devices
Knowledge artikles related to tracking devices
Accessories
Knowledge artikles related to accesories connection and device configuration
Ontrack application. New user creation.
How to create a night driving violation alert?
Company card is not visible in TT2 (Tachograph App troubleshooting)
How to enable geofencing?
How to correct mileage
How to create virtual trailer
How to activate Tacho Support via LCM
How to create a sharing vehicle position link in different languages?
How to update device's configuration via LCM
Driver detection options
How to make TT2 display object fuel level (CAN) in the Fuel module
Input trigger
SMS and Object reports in TT2 admin panel (Clients only)
TrustTrack app does not update vehicle status
How to set ignition detection for TT2 object
Working time
Mileage sources for TT2
How to get access to Service Provider admin panel (sp-admin.ruptela.com)
How to set up a power supply disconnection alert?
Journey app (external)
Settings for "Fuel tank report" module
Enabled inputs in object settings are not shown in TT2
How to change object template
Incorrect/not precise house numbers on TT2 Trips history module
Tachograph file naming (DDD./TGD.)
Inspection report (external)
Trips report Limitations
EV energy consumption in TT2
Troubleshooting of Fuel tank report module
API requests troubleshooting
Trips report and history module - first trip stop duration differences
Difference between Driving times module and Driver's working time report
TT Tachograph download - status "waiting to retry" How long it takes until an error is received?
Drivers' restpoints in Routing&Tasking
Configuration of Fuel level input from BLE sensor in object settings
How to use the <Trip detection> feature in TT2
How to update/check status of Extender for HCV5 Lite/Pro5 Lite devices?
Tachograph troubleshooting - Download stays at Pending state
How to update device's configuration (CFG) via LCM
Hardware Solutions
Documentation regarding HW solutions that Ruptela provides (accessory connection and configuration, custom configuration of uses cases etc.).
Basic troubleshooting via SMS
How to configure device to get buzzer ON when ignition is ON or OFF until driver registers
How to disable the new eco drive
How to get terminal logs locally
Requirements for the successful download of the tachograph files
Determination of the used subgroup for configuration using sms lcvselect (LCV auto selection)
How to estimate data consumption
How to improve GNSS acquisition and accuracy
Tachograph screen stays illuminated when ignition is off after connecting device
How to modify device configuration by SMS (setcfg command)
How to update the BT module FW (BT stopped working after remote device FW update)
CAN/OBD error values when Ignition is OFF
Troubleshooting devices with high data consumption
Pinout differences between HCV5/PRO5 and HCV5/PRO5 Lite family
How to troubleshoot the EasyCAN accesory
How to reset/delete CANbus values on previously used device
Troubleshooting New Devices Not Showing on Tracking Platform
IO 117 – Total Driving Time explanation
Smart Tachograph Version 2 support
GNSS state 6 – disabled meaning
How to change the order of records
How to update DIN working time hours via SMS
Tachograph troubleshooting - Client checklist template
How to identify device Cellular Network Type
Tacho state changes between 1 and 0
SW
Knowledge artikles telated to SW's