Some Clients may request to receive an alert/SMS to their Trust Track account or phone when the tracker disconnects from a power supply. In those cases, please follow the procedure steps explained below.

NOTE: In order to get a power supply disconnection alert, you need a device with an internal battery. The devices that have no internal batteries cannot be used for getting this alert.

Web user name or ID

Client name or ID

Phone number that should receive an alert

There are 2 ways to create an alert when the tracker is disconnected from the power supply:

From the device side:

1 - Open Advanced Configurator -> File -> Open CFG -> choose your configuration file -> press Open.

2 - In IO events Options set the highlighted parameters like in the screenshot below:

NOTE: the Level parameter is displayed in milliVolts (mV). So, for example, if you set 10 000, it means that the device will send an Alert/SMS when it drops below 10 Volts (V).

3 - Set the SMS alert number for getting a notification to your phone:

Go to Authorized numbers -> insert the needed SMS Alert number -> press Close.

NOTE: „00“ stands for „+“. The SMS alerts will be sent to the SMS Alert Number provided in the Authorized numbers options.

4 - Then Press File -> Save CFG -> Upload the configuration to the device.

From the TrustTrack side (using the Events module):

1 - Enable the IO Input Trigger in the Object settings in LCM (Locator Control Manager) -> press Save.

2 - In the Client’s Trust Track account create a new event with the condition Input Power Supply Voltage < 10 000 mV.

3 - Choose how you want to receive the notifications:

4 - Press Save.

After all these steps, the Client will start receiving alerts/SMS when the device disconnects from the power supply.

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