API requests troubleshooting

Description:

If you receive error messages while requesting API like:
"Access denied",
"Full authentication is required to access this resource",
"Authentication token: is unauthorized"

This article will describe what can be checked and done in order to fix such issues.

Common causes:

• API key was not entered properly
• API GET command did not have all required fields
• Access to API version 3 was not granted (in case if API version 3 will be used).

Steps:

1-Make sure that API key was properly copied and entered in required API request field , API key can be found and created at TT Web user account settings under section "API key Settings". To copy it just press once with left mouse button on provided API key code.

Please remember you need to replace "<...>" with your API key

2-Make sure that API key request was prepared properly, under APIs section at https://www.fmsdocumentation.com/apis/ you can find documentation on how to prepare API requests, and what fields needs to be used and filled in order to have API working properly.
Please remember fields like "{objectId}" and "<..>" needs to be replaced by requested information.


3-If you are trying to request API v3, please remember that it is not included in any plan and in order to use it, firstly you need to contact your sales manager to have it enabled.