Description:
This is the most common issue a device can face, that records are not received by the server.
This can have multiple causes, so different scenarios should be considered, see below.
Required information:
IMEI or other identifier | |
Configuration (if it cannot be obtained straight by Support) |
Scenarios:
The methods listed below are not exclusive and can complement each other, but the checklist can help to properly arrange the investigation:
Device sent data to TT2?
NO: Device is reachable by SMS?
NO: Device uses a Ruptela provided SIM card?
YES: Check SIM card state
NO: Device configuration is available?
YES: Check configuration
NO: Device is locally available?