Description:
You may get inquiries from Clients about why the Tacho app is stuck after 24/48 hours of working, and it works again after a restart. Steps how to solve this issue are described below.
Required information:
Client's current Tacho app version
Steps:
If you/Client see this exclamation mark in the Tacho app:
it means that there is "No connection to the server".
In this case, these actions should be performed:
1 - Client should fully restart the rack of cards.
2 - Client should fully restart the computer.
3 - Client should update the Tacho app to the newest version and delete the old one. The current version is displayed at the bottom left corner of the window:
The newest version can be downloaded here: Tachograph app installation and launch
4 - After the update, Client should again add Clients, Cards, and Assignments to his Tacho app. Here are the instructions on how to do it: How to transfer clients, cards and assignments to the Tacho app
5 - Client should check the Tacho app settings by following this instruction: Tachograph app configuration
NOTE: These described actions should solve the issue. If it does not help, it can be a Bug but the situation should be double-checked.
Further reading: