Description:
In case you cannot reach the device locally, try other methods of troubleshoot:
Physical checks:
Make sure the device:
Is properly wired to a strong enough power source (it is usually 9-12V). Cellular module will not work if the device is powered with the USB cable only. Datasheets with required power supply: Tracking Devices Home
Has its GNSS antenna (internal or external) facing the sky and without metal objects in between.
Has a functioning and activated SIM card with available data.
You can check LED patterns for additional information on the device GNSS, GSM and Peripheral state:
Analysis via Device Center and Advanced Configurator:
If installation is appropriate the device is not sending any data, please, connect the device to a computer and perform the Basic Troubleshooting of your device as described in the manual: Basic Troubleshooting Guide
Check specially:
Status of the cellular module
Status of the GNSS module
Status of the Server module
Terminal log collection:
If nothing seems to provide a clue as to what is the cause of the malfunction, please collect logs as described here: