The article explains what to do when the object is not appearing in the tacho downloads list, like below:
If the object is not appearing in the Tacho downloads list, it can be one of the following reasons:
- Object is not sending data.
- Object does not have Tacho support activated.
- Object does not have a proper payment plan selected that includes Tacho files download availability.
- Other reasons.
1 - Go to "Objects"
2 - Search for the needed object
3 - Press "View/Edit"
4 - Scroll down to "Payment plan" box
5 - Check which payment plan is selected and compare it to THIS ARTICLE if it includes Tachograph files download functionality
6 - Client should change the object payment plan if he/she wants to see the object in the Tacho downloads list
NOTE: Object payment plan can be changed only by SP from his Admin Panel.
NOTE: If you see that the set payment plan should include tachograph files downloading, but the object is still not appearing in the list, you can try to re-save object settings in LCM and re-load the TT2 page. Sometimes it can help.