How to set up a power supply disconnection alert?

Description:  

Some Clients may request to receive an alert/SMS to their Trust Track account or phone when the tracker disconnects from a power supply. In those cases, please follow the procedure steps explained below.  

NOTE: In order to get a power supply disconnection alert, you need a device with an internal battery. The devices that have no internal batteries cannot be used for getting this alert.  

Required information: 

Web user name or ID  

Client name or ID  

Phone number that should receive an alert 

Recommended tools: 

Steps: 

There are 2 ways to create an alert when the tracker is disconnected from the power supply:  

From the device side: 

1 - Open Advanced Configurator -> File -> Open CFG -> choose your configuration file -> press Open.  

2 - In IO events Options set the highlighted parameters like in the screenshot below:   

NOTE: the Level parameter is displayed in milliVolts (mV). So, for example, if you set 10 000, it means that the device will send an Alert/SMS when it drops below 10 Volts (V).  

3 - Set the SMS alert number for getting a notification to your phone:  

Go to Authorized numbers -> insert the needed SMS Alert number -> press Close.  

NOTE: „00“ stands for „+“. The SMS alerts will be sent to the SMS Alert Number provided in the Authorized numbers options. 

4 - Then Press File -> Save CFG -> Upload the configuration to the device. 

From the TrustTrack side (using the Events module): 

1 - Enable the IO Input Trigger in the Object settings in LCM (Locator Control Manager) -> press Save.  

2 - In the Client’s Trust Track account create a new event with the condition Input Power Supply Voltage < 10 000 mV.  

3 - Choose how you want to receive the notifications:  

4 - Press Save.  

Expected outcome: 

After all these steps, the Client will start receiving alerts/SMS when the device disconnects from the power supply. 

Further reading: 

SMS alerts from TT2 events are not received  

How to get reports on Service Provider admin panel 

How to set client's SMS notification limit